Exchanges and Returns

Our product exchange policy aims to provide customers with complete security regarding products purchased in our store.
All our products are guaranteed against manufacturing defects.
We also exchange products that arrive differently than what the customer ordered.
If you receive a product with a manufacturing defect or different from what you ordered, follow these steps to exchange it:
If more than 14 days have passed and the product has a defect or fault, please contact us with your zip code, order number, the product to be returned, and the defect.
Once we receive the email, we will forward your request to our quality department for selection. Authorization from our quality department will be required for a possible exchange. Once the analysis is complete, we will contact you with our opinion and the exchange will be processed.
The deadline for requesting an exchange for this reason is 14 days after the product is picked up.
Please note: we will not issue exchanges or refunds after this period. Your inquiry will be confirmed within a maximum of 7 business days. If the problem is confirmed, we will contact you via email. You can choose one of the following options:
Receive a refund of the amount paid;
Receive a new product identical to the order;
Receive a product of similar value;
Receive a coupon for the value of the product to use on future purchases.

According to European Guidelines, cancellation requests for online purchases must be made within 14 calendar days after the collection date.
For credit card refunds, our finance department has a maximum period of 7 business days to process the refund with the credit card company. The time limit for the balance to be returned to your credit card is up to 120 days, depending on the card company and your statement information.
If a refund is necessary, it will be made to your checking account within a maximum of 10 business days after a quality review and can only be made to an account with the same zip code as the one used on our website. Products returned without prior notice, after the deadline, with missing or different items, or without a label or invoice will be returned to the customer.
The same applies to exchanges rejected after our quality department has reviewed the products. These will be returned to the customer by a carrier (collect shipping), and the customer will be responsible for shipping costs.
Please note: Outlier is not responsible for shipping costs for returns followed by refunds, chargebacks, or exchanges for other products. This is the customer's responsibility.